First Appointment Q+A

The length of an in-person First Appointment depends on your project and what works best for you. For more complex projects, plan for about 60–90 minutes. Smaller projects usually take less time and might range from 30–60 minutes.

We recommend In-Person Appointments whenever possible — it gives your Home Consultant the chance to see your space firsthand and talk through your project in the context of your actual home. If an in-home visit isn't possible right away, a Virtual appointment is a great way to get started; you can always schedule an in-home follow-up later.

Give us a call to schedule your appointment, and let us know who you'd like to work with. We'll try to match you with the consultant you request, based on availability.

Your Home Consultant will email you a video link ahead of your appointment — just click it at your scheduled time to join.

Mosby services most zip codes within about an hour's drive of Kirkwood (63122), with an eye toward safety and travel logistics.

First Appointments are scheduled Monday through Friday, 8 a.m. to 5 p.m. We don't currently offer weekend First Appointments.

No — Mosby focuses exclusively on residential remodeling.

Yes — your Home Consultant's name and photo are included in your confirmation email, so you know exactly who to expect.

If you've scheduled an In-Person appointment, yes — your Home Consultant will reach out ahead of time to introduce themselves and confirm details. Virtual appointments don't include an initial call; you'll simply receive your video link by email.

You'll walk through your needs and vision with your Home Consultant. They'll ask questions, share how Mosby's process works, and give you a general sense of scope and investment so you know what a next step could look like.

Give us a call at 314-909-1800 and one of our Client Experience Coordinators will help you reschedule or cancel. As a courtesy, please let us know at least 24 hours in advance.