Meet the Team: Client Experience Coordinator

by | Business, Mosby Team

Whenever possible here at Mosby, we like to take time out of our busy days to highlight an awesome team member and explain their role at Mosby. It’s the people that make our company so great, so let’s get to know them! Today, meet Stacy Jarvis, one of our Client Experience Coordinators. She is someone who is the very definition of a “people person”!

What did you want to be when you were a little girl?

When I was a young girl, I wanted to be many things. It depended on the day. I love animals so thought about being a veterinarian. But mainly wanted to be an author. I loved writing stories. I still do!

What path did you take after High School?

After I graduated, I headed to University of Missouri-Columbia. MIZ-ZOU. I joined the Alpha Delta Pi sorority where I met lifelong friends. I graduated with my BSBA in Marketing and worked 20+ years in the ad agency world. I also substitute taught in the Parkway district, which I loved!

Tell us about what a CEC does?

CEC stands for Client Experience Coordinator. That is a mouthful, but basically, I help ensure a seamless client experience. When someone calls in to Mosby, I am the first point of contact and happily kick off their Mosby experience. It is my job to make all homeowners feel understood and respected before scheduling an appointment with one of our Home Consultants. I then follow a client through to the end of their project, and get great satisfaction hearing how happy they are in the end.

What do you love most about your job?

I really enjoy making my weekly Customer Care Calls to check in on clients’ projects and make sure their expectations are being met. However, I will say my MOST favorite aspect of my job is interacting with my co-workers. Especially being part of our close-knit Marketing team!

Why did you choose your position at Mosby?

As soon as I saw the job listing, I immediately knew this position was tailor made for me. I love love love interacting with people. After I interviewed and learned more about the role, I was in it to win it. The HR manager called me before I even reached home to offer me the position. It was a very good day!

What are some of your best qualities and skills that make you most effective in your job?

Probably my best skill is the ability to talk to virtually anyone. I can always find at least one commonality between us that make people feel comfortable to talk with me. Also, I have a lot of empathy for others, which is another trait that allows me to connect well with people.  

How would you define good customer service?

To me, good customer service is truly focusing on the clients and their goals, needs, and desires. Good communication keeps everyone happy.

What would be your personal motto if you had one?

People may forget what you said, or what you did, but they will never forget how you made them feel!